Help Center

  • Help Center

🆘 Help Center

Welcome to North Trip Planner’s Help Center — your reliable travel support hub. Whether you’re planning, booking, or already on your journey, we’re here to assist you every step of the way.

📞 Contact & Support

We’re available 24/7 for assistance.
Reach out to us anytime via:

❓ Frequently Asked Questions (FAQs)

✈️ Tour Customization

Q: Can I customize or change my tour?
A: Yes! You can fully customize your itinerary before or during the trip. Contact our sales team to adjust destinations, hotels, or services.

👶 Family & Infants

Q: Can infants or kids join the trip?
A: Yes, depending on the tour type. Sightseeing tours are family-friendly. For treks, please consult with our team.

🎒 What to Bring?

Sightseeing Tour:

  • Backpack or small bag

  • Water bottle

  • Joggers

  • Sunblock

  • Sunglasses

  • Snacks

Trekking Tour:

  • Rucksack

  • Trekking poles

  • Raincoat

  • Headlamp/torch

  • Cap or hat

  • Warm clothing (as needed)

🏨 Do you offer hotel & ticket bookings?

Yes, we offer:

  • Air tickets (domestic/international)

  • Hotel bookings anywhere in Pakistan

  • Room upgrades

  • Vehicle upgrades

  • Add-on services like bonfire, BBQ, cultural events

💳 How early should I deposit?

Bookings are confirmed after 50% advance payment. Final payment is due before the tour begins.

❌ Cancellation Policy?

We have separate cancellation policies for group and private tours. Refunds depend on the timing of cancellation. See Cancellation Policy

📋 Booking Conditions

  • ✅ 30% advance required to confirm the tour

  • ✅ No bookings processed without advance

  • ✅ Full balance must be cleared before the tour starts

  • ✅ Date changes allowed (see policy)

  • ✅ Bookings are subject to availability

📌 Travel Guidelines

  • No use or possession of drugs allowed — zero tolerance.

  • Respect local culture and fellow travelers.

  • Adventure involves risk — participants are responsible for their own safety.

  • Travel delays may occur due to weather, road conditions, or other unforeseen events.

📑 Policies & Terms

💡 Still have questions?
Reach out to us via call, WhatsApp, or email — we’re happy to help you!

Still need help? We’re here for you!